In 1998, the founders had the insight that traditional furniture providers did not meet the requirements of landlords and property managers. They set up David Phillips to provide a service especially for this market, delivering good value furniture the next working day.
Since then, we have grown each year by following the founders' ethos of concentrating on what our customers need.
Within a couple of years, the Company had outgrown its premises and had to move. By 2006, the new warehouse could not cope with the increased throughput and we had to move again to the current location in east London.
In 2006, we set up an operation in Edinburgh. As this continued to grow, we moved to the current location in Livingston in 2011.
In 2007, we started to offer a service providing furniture packages with a high-end specification and finishing service for the new homes market. As this has grown, we developed an interior design capability in order to fit out show or view units for developers or bespoke schemes for very high-end clients.
In 2008, we opened a showroom and sales office in Chiswick in West London. Our interior design team is based there too.
In 2009 we began to operate in Manchester. This has proved successful, particularly in the new homes and developer market. This base has given us the ability to operate throughout the UK mainland.
In that year we were also selected to join Fast Track 100, www.fasttrack.co.uk, the top 100 private companies with the fastest-growing sales over three years. We also won the Landlord & Lettings Award for furniture & furnishings that year and again in 2010. In 2012 we won the award for customer service.
In 2011, we recognised that some of our customers wanted to rent furniture. In some cases, this was for cash flow management whereas others simply wanted furniture for a short period for home staging to dress their property in order to help sell it. This turned out to be highly popular and within a year we had to move this division into its own premises in north London.
In 2012, we set up a division to help us address customers in the Public Sector and social housing market. This has developed rapidly and we now work with numerous such organisations throughout the UK.
David Phillips was founded 15 years ago to provide an innovative new service for property professionals. We have continued to develop and improve our services since then.
- Free next working day delivery when ordered before 4pm
- Free assembly* and installation
- Free key collection and drop-off
- Free installation and testing of all electrical appliances
- Free on site surveys to measure for bespoke furniture or window dressings
- No minimum order value for delivery
- Three hour delivery slots
- Secure online shopping
* Except complex assembly items, for which there is a charge of £4.95 + VAT per item, capped at a maximum of £19.80 + VAT
REPLENISHMENT FURNITURE AND APPLIANCES
We provide furniture, appliances and furnishing accessories backed up with our tried and tested next day delivery service.
Items from our stocked replenishment products range over around 800 items can be delivered the following working day within our local delivery zones of Greater London, Manchester, Merseyside, Edinburgh, Glasgow and the central belt of Scotland. Thousands of other products can usually be delivered within a few days.
We can also arrange to deliver on Saturday for a charge of £25 + VAT.
We provide a full delivery service including assembly and placing of each item in the designated room. Appliances are connected, checked and tested. All packaging material is removed for recycling and we are licensed to remove old items of furniture or disposal - we can remove up to 5 items on a like for like basis for a charge of £19.95 + VAT.
To minimise the inconvenience to the customer, we provide 3-hour time slots. We originated the service of collecting and returning keys in the local vicinity. If preferred, we can make arrangements to meet someone on site.
For developers, agents or investors in new or newly refurbished properties, we offer a furniture packages service.
A member of our experienced team will carry out a site survey to advise on exactly what furniture and furnishings are best suited to the property to achieve the customer's needs.
Delivery can be arranged very quickly - within a few days for stocked products and within a few weeks if some items are selected specially for the property.
We offer a chargeable white glove installation and dressing services whereby we will carry out a site survey if required, and our installers will assemble all items (including complex assembly items), hang prints and mirrors, furnish the property and dress it with vases and other accessories to leave it ready in all respects to welcome the new resident.
We can also provide bespoke window treatments and flooring as part of the service.
HOME STAGING, OR DRESS TO SELL
Rental furniture is too often seen as robust and uninspiring, but it need not be like that.
We've created a service that specialises in home staging - dressing properties with stylish and elegant furniture in order to present a property in the best light and attract willing buyers.
Sophisticated sellers understand that a beautifully staged house will not only sell at a higher price but also more quickly. Our team has the property experience to advise customers on how best to optimise selling price through careful dressing.
Speed is essential to creating this value, and we can usually dress a property within a week, including consultation on site.
In our experience, the majority of homebuyers like the dressed property so much that they choose to buy some or all of the furniture and accessories! We offer everything at a discount to the vendor who can use this as an additional incentive or to help recoup some of their costs.
FURNISHING RENTAL PROPERTIES FOR INVESTORS AND RELOCATION PROFESSIONALS
Many customers prefer renting furniture to buying it outright:
- Some investors or agents want the flexibility to be able to rent a property either furnished or unfurnished as the new tenant requires without the potentially expensive problems of furniture storage and wasted expenditure if the property is let unfurnished.
- Some investors prefer to minimise the initial expenditure and to match the outgoings to their income from letting the property.
- Relocation agents and their customers naturally prefer to rent furniture.
- Insurance companies often need to rent emergency furniture to house a policyholder after a major incident.
Again, speed is essential to our customers. We can normally quote and furnish within a week.
Some customers decide they would like to keep some of the furniture, either for themselves or to sell on to their tenants. We can offer significant discounts to make this a highly attractive option.
We have developed an expertise in specifying and fitting out show units or view units for property developers or housebuilders. We can also offer a bespoke design service for larger or more complex projects.
One of our designers will visit the property to discuss with the client the look required and to advise how this might best be achieved. We will then make up a mood board to the client a feel for exactly how each room will look.
Using our extensive supplier relationships, we will then specify and procure the bespoke items very quickly, often within a couple of weeks.
Our installers will then install all the furniture, dressing the property to leave it immaculate.
We can of course also provide flooring or window treatments.
This sector has particular requirements. Social housing covers a very broad range and healthcare providers and higher education establishments are different again.
We are able to provide a tailored service to meet the requirements of a particular contract. We understand the sensitivities involved in some areas and the need for particular products.
We stock contract grade ranges of contemporary products that have been toughened for heavy use whilst maintaining style. We also have enhanced products that are selected for safety, durability and ease of use as well as complying with the more rigorous standards that apply.
We regularly deliver to national locations outside our local delivery areas (LDAs) - typically once a week and to some locations more frequently. Popular locations include Guildford, Reading, Exeter, Oxford, Cambridge, York and other major conurbations.
Deliveries outside our LDAs are combined with other deliveries in the area to minimise environmental impact and reduce delivery charges. Delivery can take between 3 and 7 working days and, like deliveries in our LDAs, are subject to stock availability and scheduling. There is a modest delivery charge based on distance, and our customer service team will be able to advise you of these before processing your order.
If you place a replenishment order online, our customer service team will contact you to advise you of when we expect to be able to deliver and the charge.
We are not currently able to offer delivery by carrier.