Delivery

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DAVID PHILLIPS DELIVERY AND INSTALLATION SERVICES

We strive to make life easier for our customers, which is why we offer a variety of delivery and installation options to meet your needs. 

Our delivery and installation services vary depending on the type of order:

  • Stocked replenishment products

  • Packages and items from our extended product range - including large orders of stocked items or orders with products from our extended range, special order and bespoke items

  • Rental furniture packages


STOCKED REPLENISHMENT PRODUCTS

For delivery arrangements for furniture packages and our extended product range, please see below. For rental furniture, see below.

WITHIN OUR LOCAL DELIVERY AREAS

We keep around 800 product lines in stock for immediate dispatch, all of which can usually be delivered the next working day within our local delivery areas if ordered before 4pm. Our local delivery areas are:

  • Greater London

  • Greater Manchester

  • Merseyside

  • Glasgow

  • Edinburgh

  • The central belt of Scotland

ALL DELIVERIES

  • Delivery within our local delivery areas is free.

  • We will contact you the evening before delivery to give an approximate 3-hour delivery slot.

  • Our delivery team will try to call you 30 to 60 minutes before they are scheduled to arrive at the property. Please make sure that you provide us with a mobile number (or other direct contact number).

  • We will happily collect and return keys in the local vicinity of the property from a nominated keyholder.

  • All items will be unpacked and packaging removed and recycled. 

NEXT DAY DELIVERY

  • We can usually deliver replenishment orders the next working day, although delivery can take up to three days during exceptionally busy periods.

  • Orders must be placed before 4pm to be eligible for delivery the following working day (Monday-Friday).

  • Next day delivery is subject to all items being in stock and the availability of our specialist delivery teams.

  • If you place an order through our website, delivery the next working day is not confirmed until we process your order and check stock availability.

  • We will always let you know if we can't deliver the next working day, and confirm an alternative day with you.

SATURDAY DELIVERY

Saturday deliveries within our local delivery areas are £25 + VAT.

ASSEMBLY AND INSTALLATION

Our delivery team will assemble all items and take them to the nominated room.

A number of our products such as wardrobes, sofabeds and media units involve many parts and are complex to assemble - some items can take our trained team up to two hours to put together. For these items we charge £4.95 + VAT per item up to a maximum of £19.80 + VAT. If you prefer to arrange assembly of these items yourself, our delivery team will unpack the item and leave everything in the designated room.

Electrical appliances are connected and tested except fridges and freezers, which need to settle for several hours before they can be switched on, and gas appliances which must, by law, be installed by an accredited Gas Safe engineer.

Removal and disposal of up to five items of old furniture on a like-for-like basis for a nominal charge of £19.95 + VAT.  Fridges and freezers require specialist disposal for which there is a separate charge of £25 + VAT per item to remove these. For more than five items, please call us to discuss.

DELIVERY TO LOCATIONS OUTSIDE OUR LOCAL DELIVERY AREAS

We regularly deliver to national locations outside our local delivery areas - typically once a week and to some locations more frequently. Popular locations include Guildford, Reading, Exeter, Oxford, Cambridge, York and other major conurbations.

Deliveries outside our LDAs are combined with other deliveries in the area to minimise environmental impact and reduce delivery charges. Delivery can take between 3 and 7 working days and, like deliveries in our LDAs, are subject to stock availability and scheduling. There is a modest delivery charge based on distance, and our customer service team will be able to advise you of these before processing your order.

If you place an order online, our customer service team will contact you to advise you of when we expect to be able to deliver and the charge.

Alternatively, please call us on 08451 088 088 for more information about delivery outside these areas.

We are not currently able to offer delivery by carrier.

FURNITURE PACKAGES AND EXTENDED PRODUCT RANGE

For delivery arrangements for stocked replenishment products, please see above. For rental furniture, see below.

WITHIN OUR LOCAL DELIVERY AREAS

Delivery of furniture packages and orders that include items from our extended product range - including special order and bespoke items - are delivered free of charge within our local delivery areas.

Our local delivery areas are:

  • Greater London

  • Greater Manchester

  • Merseyside

  • Glasgow

  • Edinburgh

  • The central belt of Scotland

Typically, we require 3 working days notice to deliver if all items are in stock, but this can take more if your package includes bespoke items, including custom-made blinds and curtains. Our customer service team will advise you at the time of order.

ALL DELIVERIES

  • Delivery within our local delivery areas is free, and normally takes place between 3 and 15 days from order confirmation - sometimes sooner.

  • We will confirm the date and approximate delivery time with you.

  • Our delivery team may need to call before they arrive at the property. Please make sure that you provide us with a mobile number (or other direct contact number).

  • We will happily collect and return keys in the local vicinity of the property from a nominated keyholder.

  • All items will be unpacked and packaging removed and recycled.

ASSEMBLY AND INSTALLATION

  • Our delivery team will assemble all items and take them to the nominated room.

  • A number of our products such as wardrobes, sofabeds and media units involve many parts and are complex to assemble - some items can take our trained team up to two hours to put together. For these items we charge £4.95 + VAT per item up to a maximum of £19.80 + VAT. If you prefer to arrange assembly of these items yourself, our delivery team will unpack the item and leave everything in the designated room.

  • Electrical appliances are connected and tested except fridges and freezers, which need to settle for several hours before they can be switched on, and gas appliances which must, by law, be installed by an accredited Gas Safe engineer.

  • Removal and disposal of up to five items of old furniture on a like-for-like basis for a nominal charge of £19.95 + VAT.  Fridges and freezers require specialist disposal for which there is a separate charge of £25 + VAT per item to remove these. For more than 5 items please call us to discuss.

WHITE GLOVE INSTALLATION AND DRESSING SERVICE

We offer a white glove installation and dressing service, designed to prepare your property for immediate occupation. Our specialist team will assemble all items - including complex assembly items, unpack and put away any items such as crockery and cooking equipment, iron bed linen and make up beds, dress dining tables, arrange soft furnishings, arranging towels in the bathroom, and professionally hang pictures and mirrors. They will also wipe down furniture and vacuum the property before they leave.

We will also remove up to five items of old items of furniture on a like for like basis - including fridges and freezers and, only for customers using our white glove service, should an item not fit in the property we will swap it for one that does.

If we need to carry out a site survey to confirm the location of furniture, pictures and mirrors, this is included in the price too.

Our trained team is fully insured against damage to your property should the unexpected happen during installation.

For orders up to £8,000 + VAT, this comprehensive service costs £149 + VAT, and £299 + VAT for orders over £8,000 + VAT.

DELIVERY TO LOCATIONS OUTSIDE OUR LOCAL DELIVERY AREAS

We regularly deliver to national locations outside our local delivery areas - typically once a week and to some locations more frequently. Popular locations include Guildford, Reading, Exeter, Oxford, Cambridge, York and other major conurbations.

Deliveries outside our LDAs are scheduled to minimise environmental impact and reduce delivery charges. Delivery can take up to 15 working days depending on the items ordered and, like deliveries in our LDAs, are subject to stock availability and scheduling. There is a modest delivery charge based on distance, and our customer service team will be able to advise you of these before processing your order.

Please call us on 0845 371 1280 for more information about delivery and our white glove installation service outside these areas.

Due to the nature of the service, we are not able to offer delivery by carrier.

INTERNATIONAL DELIVERIES

We regularly deliver and install in international cities such as Geneva, The Hague, Frankfurt, Cannes, Monaco, Brussels, Paris, Strasbourg, Berlin and other cities in countries that include Italy, The Netherlands, Spain, France, Germany, Switzerland and Belgium. We use a specialist international carrier to deliver your order while a member of our installation team will go to the property to assemble and install everything correctly.

Deliveries within Europe will only be scheduled when all items are in stock, including any bespoke or special order items.  Delivery charges vary depending on the location, and are charged at cost. Please call us for a quotation on 0044 207 540 5385.


RENTAL FURNITURE STANDARD PACKAGES AND RELOCATION

For delivery arrangements for stocked replenishment products and furniture packages and extended product lines, please see above.

WITHIN OUR LOCAL DELIVERY AREAS

For relocation and standard rental packages, we provide a fully inclusive delivery, collection and dressing service within our local delivery areas.

Our local delivery areas are:

  • Greater London

  • Greater Manchester

  • Merseyside

  • Glasgow

  • Edinburgh

  • The central belt of Scotland

Charges for this vary depending on the number of bedrooms in the property. Charges shown are for initial delivery and dressing. The same charges apply for packing and collection at the end of the rental term.

  • Up to 2 bedrooms £99 + VAT

  • 3 bedrooms £125 + VAT

  • 4 bedrooms £150 + VAT

  • 5+ bedrooms £200 + VAT

We need 3 working days from confirmation of order to assemble everything required for installation, and it normally takes three days to install everything once our team is at the property.

DELIVERY TO LOCATIONS OUTSIDE OUR LOCAL DELIVERY AREAS

For locations outside of our local delivery areas, please call us 0845 685 0477, as we are pleased to help. 


HOME STAGING RENTAL

For delivery arrangements for stocked replenishment products and furniture packages and extended product lines, please see above.

WITHIN OUR LOCAL DELIVERY AREAS

For relocation and standard rental packages, we provide a fully inclusive delivery, collection and dressing service within our local delivery areas.

Our local delivery areas are:

  • Greater London

  • Greater Manchester

  • Merseyside

  • Glasgow

  • Edinburgh

  • The central belt of Scotland

Charges for this vary depending on the number of bedrooms in the property. Charges shown are for initial delivery and dressing. The same charges apply for packing and collection at the end of the rental term.

  • Up to 2 bedrooms £150 + VAT

  • 3 bedrooms £175 + VAT

  • 4 bedrooms £250 + VAT

  • 5+ bedrooms £500 + VAT

We need 3 working days from confirmation of order to assemble everything required for installation, and it normally takes three days to install everything once our team is at the property.

DELIVERY TO LOCATIONS OUTSIDE OUR LOCAL DELIVERY AREAS

For locations outside of our local delivery areas, please call us 0845 685 0477, as we are pleased to help. 

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